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Delivery & Returns

We want you to feel confident when shopping with Equipped Sports. If something isn’t quite right, here’s how we can help.

Can I return my item?

Yes — you can return most items as long as they are:

  • Unused and unworn
  • In original packaging (including shoe boxes)
  • With all tags and labels attached

👉 Please note: Shoes should only be tried on indoors.

We may refuse a return if the item shows signs of use beyond what’s necessary to check fit and feel.

Changed your mind or ordered the wrong size?

No problem.

  • You can return your item for a refund
  • Return shipping costs are your responsibility
  • We don’t offer direct exchanges

👉 If you need a different size, simply place a new order and return the original item.

Received a faulty or incorrect item?

We’ll sort it quickly.

  • Contact us as soon as possible with details
  • We’ll cover the return postage
  • You’ll receive a full refund or replacement

How long do I have to return an item?

  • You have 14 days from receiving your order to let us know you want to return it
  • Then 14 days to send it back to us

When will I get my refund?

  • Refunds are processed within 14 days of us receiving your return
  • You’ll be refunded via your original payment method

How do I return an item?

  1. Complete the return label provided and follow the instructions
  2. Send your item back securely (we recommend tracked delivery)

A note on fit & product selection

We offer optional personalised fitting and recommendations to help you find the perfect product.

  • If you choose not to use this service, you are responsible for selecting the right product and size
  • Our team is always here if you’d like guidance before ordering

Delivery Times

  • UK delivery: typically 1–2 working days (in-stock items)
  • Out-of-stock items: up to 30 days, although may depend on supplier availability of the requested product

Delivery times are estimates and not guaranteed.

International orders:

  • May be subject to import duties and taxes
  • These are the responsibility of the customer

If unpaid, goods may be returned and refunded minus shipping costs

Your rights

This policy does not affect your statutory rights.

Need help?

If you’re unsure about sizing, returns, or anything else — just get in touch. We’re here to help you get the perfect fit.


This website is owned and operated by Odoo.

We are registered in England and Wales under registration number 16250715, and our registered address is Unit 1 Swan Walk, Horsham, West Sussex, England, RH12 1HQ